Tourism Standards Officer

The Department of Fisheries, Tourism, Sport and Culture is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The purpose of this position is to travel across PEI to provide tourism establishment inspection services ensuring safety and quality assurance standards to any tourism establishment that is offering paid accommodations to the public. This position will act as a liaison with clients and the licensing process. A key function of this position is to update and assist with accurate record keeping on Tourism PEI’s Customer Records Management system (“CRM”).

Duties include:

• Manages inspection case load of tourism establishments including scheduling appointments and explaining the process with the establishment owners;
• Maintain accurate records of each location and provide a thorough evaluation against Tourism PEI’s (“TPEI”) inspection criteria and policies;
• Advise the operator on steps needed to pass inspection or complete the tourism establishment licensing process;
• Advise operator if they have passed or failed the inspection and provide recommendations;
• Provide written referrals to the Officers of other departments for issues related to Environmental Health, Fire Safety, or Building Standard regulations;
• Update and maintain accurate information and records on TPEI’s CRM system including account data, contact information, documentation, and inspection details;
• Support operators with navigating the CRM system;
• Maintain administrative data and accurate logs including travel and check-in/out information; and
• Others duties as required.

Minimum Qualifications:

• Diploma in Administration, Tourism, Enforcement, or a related field;
• Considerable experience providing direction to the public on government services and /or regulations; 
• Considerable experience in an administrative support role;
• Demonstrated equivalency will be considered;
• Knowledge of the Tourism Industry Act and Regulations;
• Knowledge of the Summary Proceedings Ticket Regulations;
• Effective time management skills;
• Effective interpersonal skills;
• Ability to work independently; and
• Strong verbal and written communication skills.

Other Qualifications:

• Bilingualism
• Knowledge of Tourism Industry
• Knowledge or experience with the CRM system

This job posting may be used to fill future vacancies.

Please Note:  Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided.  We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.