Tourism Standards Officer Team Lead

The Department of Fisheries, Tourism, Sport and Culture is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

The purpose of this position is to manage and provide leadership to the Tourism Standards Team. This role will take leadership in implementing tourism establishment inspections to ensure quality accommodations to any tourism establishment that is offering paid accommodations to the public.

This position will be also acting as a liaison with clients and the licensing process, assigning inspection cases, supervising staff, and updating and assisting with accurate records on the online Customer Records Management (“CRM”) system as well as development and delivery of training.

Duties include:

• Manages inspection case load of tourism establishments including assigning caseloads to the Tourism Standards Officers, scheduling appointments, and explaining the process with the establishment owners;
• Ensures all Officers are accurately inspecting accommodations as per Tourism PEI’s (“TPEI”) inspection criteria and policies;
• Reviews and investigates complaints;
• Collaborates with the Compliance Officers to ensure proper court documentation and evidence is gathered, documented and prepared for court;
• Organizes staff training and ensure continual staff development;
• Prepares and presents community presentations and inspection standards;
• Collaborates with operators to ensure recommendations are followed to reach licensing standards;
• Ensures administrative duties are completed and all records are accurately documented and maintained including entering data in CRM;
• Ensures all HR policies and procedures are upheld, assists with implementation of discipline policies and procedures based on performance reviews;
• Advises operator if they have passed or failed the inspection and provide recommendations;
• Provides written referrals to other departments for issues related to Environmental Health, Fire Safety, or Building Standard regulations;
• Supports operators with navigating the CRM system;
• Maintains administrative data and accurate logs including travel and check-in/out information; and
• Others duties as required;

Minimum Qualifications:

• Completion of a post-secondary diploma in a related field, such tourism and hospitality or enforcement;
• Demonstrated equivalency will be considered;
• Considerable experience providing direction/enforcement to the public on services or regulations;
• Experience in Microsoft office 365 (Word, Excel, Outlook);
• Experience with an online database;
• Effective time management skills;
• Effective interpersonal skills;
• Ability to work independently;
• Strong verbal and written communication skills;
• Valid Driver’s License;

Other Qualifications:

• Bilingualism;
• Knowledge of Tourism Industry;

This job posting may be used to fill future vacancies.

Please Note:  Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided.  We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.